Damages must be reported within 3 days of receiving merchandise or cannot be returned.
We accept returns for refund within 14 calendar days from the date you receive your order.
Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact firstname.lastname@example.org
Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
If any returns do not meet these requirements, you will be contacted and the items will be returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Jewelry, sunglasses and hats must have original tags, not worn and returns will only be issued store credit only no exceptions
Jewelry, sunglasses and hats are not returnable if they are in the sale section.
Gift Cards, intimates, tights, socks and Final Sale/Clearance items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Footwear must be returned in their original box and/or hooks/tags and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
REFUNDS & PROCESSING TIME
Your return will be processed within two business days from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Online credits will be issued within two business days of processing your return. Refunds will be issued within two weeks of processing your return and will be sent to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Groovy Girlz.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
Overnight and 2nd Day Air: $18.00 return cost
3 Day Shipping and Ground Shipping: $7.00 return cost.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.